You will need to provide any supporting evidence you can, such as copies of emails, call recordings, etc and also copies of your contracts (don’t worry too much if you cannot provide the contracts, with the Letter of Engagement, your Solicitor can obtain copies direct from the Supplier on your behalf). To satisfy new Legal Requirements, you will also need to provide Proof of Identity. You will ONLY provide this information to your Solicitor.

You will not pay a penny up front. Any fees are taken directly from your settlement amount. Depending on the value of your claim, the maximum amount you would pay would be 30%. If you have a high value claim, then your Solicitor will cap the fees, and it would be negotiable between yourselves. You may need to pay for an ATE – After The Event Insurance Policy, which protects you from ANY adverse legal costs in the unlikely event your claim fails. This would be discussed with your Solicitor should the need arise. Again, this could be taken from your settlement amount.

There are various factors which can influence the timescale, such as the complexity of your case, the volume of supporting evidence, how the Broker and/or Supplier engage with your Solicitor. Ultimately, most cases settle at the earliest opportunity due to your claim being “Document and Evidence Based” and the weight of black and white evidence being indefensible. Most cases reach settlement within 2 – 12 Months.

If they contact you via any means, simply refer them to your Solicitor, they will deal with them on your behalf. It is not uncommon for Brokers to try and apply pressure on Clients, making inaccurate statements to try to frighten you to drop your claim. Don’t entertain them. Simply pass it on to your Solicitor to deal with.

It is highly unlikely that you would ever have to attend Court. On the rare occasions, they generally settle without setting foot in the courtroom. If you have to attend, then your Solicitor will support and guide you every step of the way. In our experience, it is generally the high value (over £1 Million claims) that ever get near the courtroom.

It is highly unlikely that you would ever have to attend Court. On the rare occasions, they generally settle without setting foot in the courtroom. If you have to attend, then your Solicitor will support and guide you every step of the way. In our experience, it is generally the high value (over £1 Million claims) that ever get near the courtroom.

Absolutely! Yes you can! If you have the time and know-how, then of course. You can also appoint your own Solicitors. We specialise in this field, and we have streamlined the process. We know what needs to done at what time, and how. One simple mistake can decimate your claim and have it thrown out. Ultimately, we at Energy Compensation Ltd are experts at what we do, but we don’t mind if you want to tackle it your own way. We care about you getting Justice for the disgraceful way you have been treated for years! Just as long as you DO claim by whatever means necessary.

There are two things that can happen. Normally, they would be cancelled, leaving you free to choose where you go next. However, with the current state of the market, it is highly likely that you would not financially benefit by cancelling the contracts. We look at your case and the current market prices and advise you accordingly. We can allow your current contracts to run their course, BUT arrange for the commission element of the pricing to be removed by the Supplier for the remaining duration.

That is the Million Dollar Question…. We have searched the market and have struggled to find a solution to this problem.

We have partnered with a trusted Broker who are aligned with our Business Ethos and Ethics. They will show you how things SHOULD be done!

Professionally, with openness and transparency! This means that moving forward, you will NEVER be mis-sold again. We also hope that by challenging all these Brokers, that some of them will change the way they operate and do things properly… We hope!